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Percepta Shines with Double Win at Prestigious Stevie Awards for Excellence in Customer Service


Robert Tavares

May 3, 2024 - 20:49 pm


Percepta Triumphs with Prestigious Industry Recognition at Stevie Awards

In an elaborate event steeped in grandeur and prestige, Percepta emerged as a beacon of excellence in the automotive industry, clinching esteemed accolades at the 18th Annual Stevie Awards for Sales & Customer Service. The ceremony, which unfolded on the dazzling night of May 3, 2024, saw Percepta's dedication to providing superior customer experience solutions recognized with one gold and two silver awards. An assemblage of top-tier professionals from various corners of the globe convened at the opulent Bellagio Hotel in Las Vegas, eager to celebrate the hard-earned victories of their peers.

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The Stevie Awards, synonymous with prestige, stand as a towering testament to the exceptional service levels in the realm of customer service, contact centers, business development, and sales mastery. Each year, the competition intensifies with over 12,000 nominations from a multitude of organizations, spanning beyond 70 countries. An illustrious panel comprising over 200 professionals from around the world and separated into seven specialized juries delicately evaluates the nominees before arriving at the finalists and eventual winners.

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Percepta basked in glory as it was adorned with a Gold Stevie Award for "Incentive, Rewards, or Recognition Provider of the Year," a category representing the pinnacle of employee engagement. The honors did not cease there; the company also secured two Silver Stevie Awards. One was in honor of their exemplary performance as a "Contact Center or Customer Service Outsourcing Provider of the Year," and the other recognized their capability and emphasis on people, crowning them as "Customer Service Employer of the Year."

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Karen Gurganious, the distinguished President of Percepta, expressed profound pride in the company's achievements, attributing the accolades to the unwavering commitment and fervor for stellar customer service and people-first policies within the organization. "Our wins at the Stevie Awards underscore our unwavering commitment to excellence in customer service and dedication to our employees. We are immensely proud of these achievements, which reflect our team's passion and devotion to our mission," she remarked. Gurganious further highlighted the synergy between being an employer of choice and its direct link to being a provider of choice for their clients.

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Percepta's unmatched commitment to employee satisfaction and motivation has been notably displayed through the 'Perci Perks' program, which played a pivotal role in the company securing the gold for two successive years in the "Incentive, Rewards, or Recognition Provider of the Year" category. 'Perci Perks' was ingeniously crafted, centering on the hardworking and deserving personnel of Percepta. The program is designed as a suite of incentives that appreciates and commemorates the remarkable contributions and milestones achieved by the employees.

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Merideth Evans, Percepta's vice president of global operations, shed light on the infectious enthusiasm that prevails within the organization. She underscored the sense of pride employees feel working for an employer held in high esteem and the assurance this provides to clients about Percepta's caliber. “It's exciting for our employees to be working for an employer of choice," Evans stated. "I think it's also exciting for our clients to know that they're working with a premier partner and that our organization is highly competitive."

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About Percepta

Percepta LLC stands as a bastion of expertise in the automotive and mobility markets, a joint venture fortified by the collaboration of TTEC and the illustrious Ford Motor Co. The company's luminary status stems from its unparalleled ability to foster customer loyalty for a global client base. With a deep-rooted specialization in Customer Experience (CX) solutions, Percepta transcends traditional boundaries, offering innovative services across multiple platforms and languages. The company triumphantly manages a robust workforce consisting of over 4,500 seasoned professionals, and unceasingly caters to some of the most prominent brands in the automotive industry. For more information about Percepta and its trailblazing CX solutions, please visit

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For Further Inquiries

Should you require any further information or wish to get in touch with Percepta for media-related matters, your point of contact is Kris Stivers. For a streamlined communication experience, please reach out via the following email: [email protected]

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In conclusion, Percepta's illustrious capture of gold and silver Stevie Awards marks a momentous chapter in its illustrious tenure in customer experience and service. These honors elicit a profound recognition of Percepta's persistent pursuit of innovation, client satisfaction, and employee welfare, thereby affirming its status as an industry titan. As the company continues to set the benchmark for excellence, its promising future is brightly highlighted on the horizon of the automotive services sector.

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Author's Note: The article incorporates the relevant URLs and contact information according to the instructions for enhancing readability and providing the readers with the means to further explore Percepta and its services.

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