Current

Urgent Recall Initiated for PEDIGREE® Adult Complete Nutrition Dry Dog Food Due to Metal Contamination Risk

FRANKLIN, Tenn., May 17, 2024 – Mars Petcare US has announced a voluntary recall of 315 bags of PEDIGREE® Adult Complete Nutrition Grilled Steak & Vegetable Flavor Dry Dog Food in the specific size of 44 lb. bags. This recall comes as a precautionary measure due to the potential contamination of the product with metal fragments.

Risks Posed by Contaminated Dog Food

The recall affects the products with a Best By Date of March 4, 2025, and Lot Code 410B2TXT02. The concern involves the possibility that pets may inadvertently ingest the metal pieces, posing a serious health risk. Consumers who have purchased bags with the specified Lot Code and Best By Date should be cautious and immediately cease using the product for pet feeding.

Distribution of the Recall

This limited voluntary recall only impacts a total of 315 bags of PEDIGREE® Adult Complete Nutrition Dry Dog Food. The recalled products were specifically sold by Walmart in select states, including Arkansas, Louisiana, Oklahoma, and Texas. This target recall is in effect to swiftly address potential threats posed to pet safety in these regions.

Product images are for illustrative purposes and to assist in identifying the specific products that are subject to recall.

Product Identification

For owners to correctly identify the bags of dog food in question, they should look at the Best By Date and Lot Code, which are located on the back of the bag's bottom seal. The presence of metal fragments, believed to be an anomaly, requires immediate attention by pet owners to ensure their pets' health and well-being are not compromised.

Warning Signs and Consumer Guidance

Pet owners who have potentially purchased these affected bags of dog food should closely monitor their pet for any unusual or erratic behaviors that could indicate ingestion of harmful material. Immediate veterinary attention is advised if any worrisome symptoms are exhibited. Thankfully, at this time, there have been no incidents of illness or injury associated with this recalled product.

Recommendations for Affected Consumers

In the case that you have one of the recalled products, stop using it right away. To address any concerns or initiate a product return, consumers are encouraged to connect with the Mars Petcare US consumer care team. Assistance is available at 1-800-525-5273, from 8:00 AM to 8:00 PM Central Standard Time (CST) Monday through Friday, and 8:00 AM to 4:00 PM CST on Saturday and Sunday. Further information regarding the recall can also be found through an important update available at PEDIGREE® Update Website.

No other PEDIGREE® or Mars Petcare US products have been implicated or are subject to this recall. The company is actively working alongside Walmart in Arkansas, Louisiana, Oklahoma, and Texas to ensure all affected products are promptly withdrawn from sale and eradicated from inventory.

About PEDIGREE® Brand

The PEDIGREE® Brand, a proud member of the Mars, Incorporated family, enjoys the distinction of being the world's most prevalent dog food and treat brand, supporting more dogs globally than any other brand. The brand offers a comprehensive line of products that cater to the nutritional needs of dogs through all stages of their lives. The essence of The PEDIGREE® Brand’s philosophy is rooted in an absolute love for all dogs and an unwavering commitment to supporting dog adoption. To explore more about the brand and its offerings, please visit www.Pedigree.com.

Media Inquiries: For any further media details or inquiries, please get in touch with Mars Petcare representative:

Lindsay Kordik Email: [email protected]

This recall reflects Mars Petcare US's continual commitment to high pet safety standards and its proactive stance in safeguarding pets from potential health hazards.

As unease grows among pet owners following this recall, it’s essential to understand both the context and details of the action being taken by Mars Petcare US. The company has a longstanding reputation for quality and safety, which makes the recall notice particularly surprising for both customers and industry watchers alike.

The PEDIGREE® recall is symptomatic of an increasing concern within pet care and the food industry — ensuring that all products are free of contaminants and safe for consumption. The voluntary nature of the recall signifies Mars Petcare US’s swift response to even the slightest indication of a problem, prioritizing the well-being of the animals that consume its products.

This recall comes on the heels of several initiatives underscoring the brand’s vision and philanthropic efforts, particularly in the realm of dog adoption. The PEDIGREE Foundation, established under the auspices of The PEDIGREE® Brand, has been a pivotal force in supporting adoption causes and enhancing the lives of dogs without homes.

PEDIGREE®’s vast array of food products spans dry and wet foods, as well as an assortment of treats designed to meet the nutritional needs and taste preferences of canines. The Adult Complete Nutrition Grilled Steak & Vegetable Flavor Dry Dog Food is particularly tailored for adult dogs, aiming to provide a balanced diet fortified with essential vitamins and minerals. As such, the pulling of this specific product due to potential contamination is executed with the utmost concern for maintaining the health of these animals and preserving consumer trust.

Through the collaborative efforts of Mars Petcare US and Walmart, this recall is being managed efficiently to prevent any further distribution of the affected bags. Customers who have purchased the recalled product are being directed to a dedicated consumer care team and provided with clear instructions on how to handle returns.

Public response to the recall has been one of concern yet gratitude for the transparency and immediate action taken by the brand. Pet owners, while cautious about vigilance in monitoring their pet products, find reassurance in the fact that proactive measures are a reflection of the company’s dedication to quality control and consumer satisfaction.

Mars Petcare US continues to deliver upon its promise of 'A Better World For Pets', a principle that is ingrained in every level of its operations, from production to aftercare services. Frequent, robust checks and an unwavering fidelity to corporate responsibility attest to the esteem Mars Petcare US holds among pet parents and within the animal care industry.

In light of the recall, Mars Petcare US fortifies its commitment to high standards and safegaurds against any future issues that could potentially affect the health of pets nationwide. The company’s approach to addressing this challenge demonstrates its responsiveness and transparent communication with consumers.

Pet owners are recommended to review the detailed recall information and regulatory advisories as Mars Petcare US remains forthcoming about all developments. For those who require assistance or need more information, Mars Petcare US has established a resource to provide the latest updates and instructions pertaining to the recall.

In closing, Mars Petcare US extends its sincerest apologies to all customers affected by this recall and reiterates its devotion to ensuring the utmost care and quality in its full line of pet nutrition offerings. Pet parents are encouraged to stay informed and reach out to the company with any product concerns, as Mars Petcare US pledges its continued vigilance in upholding the highest standards of pet food safety for all its valued consumers.

Contact Mars Petcare US:

1-800-525-5273 PEDIGREE® Recall Information

Learn More About PEDIGREE®:

PEDIGREE®

Media Contact Information:

Lindsay Kordik Email: [email protected]

SOURCE Mars Petcare US, Inc.

In summary, the recent recall by Mars Petcare US is a reflection of the brand’s proactive approach to ensuring the safety and well-being of pets. Reaffirming its dedication to quality and transparency, the company diligently works to rectify the issue and prevent any harm to pets while maintaining the loyalty and trust of its consumers.